Kamis, 07 Juni 2012

Demand Management


I.                   The different types of demand
Dependent and Independent Demands
Independent demand refers to demand for goods meant for final consumption; it is the demand for consumers’ goods like food items, readymade garments and houses. By contrast, dependent demand refers to demand for goods which are needed for further production; it is the demand for producers’ goods like industrial raw materials, machine tools and equipments.
Thus the demand for an input or what is called a factor of production is a dependent demand; its demand depends on the demand for output where the input enters. In fact, the quantity of demand for the final output as well as the degree of substituability/complementarty between inputs would determine the dependent demand for a given input.
For example, the demand for gas in a fertilizer plant depends on the amount of fertilizer to be produced and substitutability between gas and coal as the basis for fertilizer production. However, the independent demand for a product is not contingent upon the demand for other products.
Domestic and Industrial Demands
The example of the refrigerator can be restated to distinguish between the demand for domestic consumption and the demand for industrial use. In case of certain industrial raw materials which are also used for domestic purpose, this distinction is very meaningful.
For example, coal has both domestic and industrial demand, and the distinction is important from the standpoint of pricing and distribution of coal.
Autonomous and Induced Demand
When the demand for a product is tied to the purchase of some parent product, its demand is called induced or derived.
For example, the demand for cement is induced by (derived from) the demand for housing. As stated above, the demand for all producers’ goods is derived or induced. In addition, even in the realm of consumers’ goods, we may think of induced demand. Consider the complementary items like tea and sugar, bread and butter etc. The demand for butter (sugar) may be induced by the purchase of bread (tea). Autonomous demand, on the other hand, is not derived or induced. Unless a product is totally independent of the use of other products, it is difficult to talk about autonomous demand. In the present world of dependence, there is hardly any autonomous demand. Nobody today consumers just a single commodity; everybody consumes a bundle of commodities. Even then, all direct demand may be loosely called autonomous.
Perishable and Durable Goods’ Demands
Both consumers’ goods and producers’ goods are further classified into perishable/non-durable/single-use goods and durable/non-perishable/repeated-use goods. The former refers to final output like bread or raw material like cement which can be used only once. The latter refers to items like shirt, car or a machine which can be used repeatedly. In other words, we can classify goods into several categories: single-use consumer goods, single-use producer goods, durable-use consumer goods and durable-use producer’s goods. This distinction is useful because durable products present more complicated problems of demand analysis than perishable products. Non-durable items are meant for meeting immediate (current) demand, but durable items are designed to meet current as well as future demand as they are used over a period of time. So, when durable items are purchased, they are considered to be an addition to stock of assets or wealth. Because of continuous use, such assets like furniture or washing machine, suffer depreciation and thus call for replacement. Thus durable goods demand has two varieties – replacement of old products and expansion of total stock. Such demands fluctuate with business conditions, speculation and price expectations. Real wealth effect influences demand for consumer durables.
New and Replacement Demands
This distinction follows readily from the previous one. If the purchase or acquisition of an item is meant as an addition to stock, it is a new demand. If the purchase of an item is meant for maintaining the old stock of capital/asset, it is replacement demand. Such replacement expenditure is to overcome depreciation in the existing stock.
Producers’ goods like machines. The demand for spare parts of a machine is replacement demand, but the demand for the latest model of a particular machine (say, the latest generation computer) is anew demand. In course of preventive maintenance and breakdown maintenance, the engineer and his crew often express their replacement demand, but when a new process or a new technique or anew product is to be introduced, there is always a new demand.
You may now argue that replacement demand is induced by the quantity and quality of the existing stock, whereas the new demand is of an autonomous type. However, such a distinction is more of degree than of kind. For example, when demonstration effect operates, a new demand may also be an induced demand. You may buy a new VCR, because your neighbor has recently bought one. Yours is a new purchase, yet it is induced by your neighbor’s demonstration.
Final and Intermediate Demands
This distinction is again based on the type of goods- final or intermediate. The demand for semi-finished products, industrial raw materials and similar intermediate goods are all derived demands, i.e., induced by the demand for final goods. In the context of input-output models, such distinction is often employed.
Individual and Market Demands
This distinction is often employed by the economist to study the size of the buyers’ demand, individual as well as collective. A market is visited by different consumers, consumer differences depending on factors like income, age, sex etc. They all react differently to the prevailing market price of a commodity. For example, when the price is very high, a low-income buyer may not buy anything, though a high income buyer may buy something. In such a case, we may distinguish between the demand of an individual buyer and that of the market which is the market which is the aggregate of individuals. You may note that both individual and market demand schedules (and hence curves, when plotted) obey the law of demand. But the purchasing capacity varies between individuals. For example, A is a high income consumer, B is a middle-income consumer and C is in the low-income group. This information is useful for personalized service or target-group-planning as a part of sales strategy formulation.
Total Market and Segmented Market Demands
This distinction is made mostly on the same lines as above. Different individual buyers together may represent a given market segment; and several market segments together may represent the total market. For example, the Hindustan Machine Tools may compute the demand for its watches in the home and foreign markets separately; and then aggregate them together to estimate the total market demand for its HMT watches. This distinction takes care of different patterns of buying behavior and consumers’ preferences in different segments of the market. Such market segments may be defined in terms of criteria like location, age, sex, income, nationality, and so on


Company and Industry Demands
An industry is the aggregate of firms (companies). Thus the Company’s demand is similar to an individual demand, whereas the industry’s demand is similar to aggregated total demand. You may examine this distinction from the standpoint of both output and input.
For example, you may think of the demand for cement produced by the Cement Corporation of India (i.e., a company’s demand), or the demand for cement produced by all cement manufacturing units including the CCI (i.e., an industry’s demand). Similarly, there may be demand for engineers by a single firm or demand for engineers by the industry as a whole, which is an example of demand for an input. You can appreciate that the determinants of a company’s demand may not always be the same as those of an industry’s. The inter-firm differences with regard to technology, product quality, financial position, market (demand) share, market leadership and competitiveness- all these are possible explanatory factors. In fact, a clear understanding of the relation between company and industry demands necessitates an understanding of different market structures.

II.                Characteristics of Demand
If historical data for demand are plotted against a time scale, they will show any shapes or consistent patterns that exist. A pattern is the general shape of a time series. Although some individual data point not fall exactly on the pattern, they tend cluster around it.
Seasonal
 
Trend
 
Graphic 1. Demand over time
 
Title: Demand Over Time


There are four characteristic of the demand:
1.      Trend
Graphic 1 shows that demand increasing in a steady pattern of demand from year to year. This graph illustrates a linear trend, but there are different shapes such as geometric and exponential. The trend can be level, having no change from period to period, or it can be rise and fall.
2.      Seasonal
The demand pattern in Graphic 1 shows each year’s demand fluctuating depending on the time of year. This fluctuation may be the result of the weather, holiday seasons, or particular events that take place on a seasonal basis. Seasonality is usually thought of as occurring on a yearly basis, but it can also occur on a weekly or even daily basis.
3.      Random Variation
This occurs where many factors affect demand during specific periods and occur on a random basis. The variation may be small, with actual demand falling close to the pattern, or it may be large, with the points widely scattered. The pattern of variation can usually be measured.
4.      Cycle
Over a span of several years and even decades, wavelike increase and decrease in economy influence demand.

III.             Demand Pattern
Demand takes place for a product with deviations in the income and differentiation in the cost of the related products. In order to increase the demand for a product, the manufacturers follow a range of techniques to increase the marketability of their product and employ product differentiation methods to make their product a standout.
Various types of demand patters are comprehensively discussed below:
·         Constant demand: The demand for some products does not change under any circumstances. Example, prestige goods or goods that is necessary for daily usage.
·         Cyclical demand: Demand that differs regularly over time typically in reaction to several effect of season or business cycle.
·         Sudden rise: This type of demand occurs when there is a sudden lowering of factors. For instance, lowering of tax base can encourage people to purchase more.
The demand pattern for a particular product depends upon numerous factors that might influence the sales of the product. The demand for a product is influenced by a lot of internal and external factors. External factors are aplenty compared to the internal factors. Some of the factors influencing demand include:

·         Income level is a major factor that plays a crucial role in the demand for a product. As the income increases, the purchasing power increases and vice versa.
·         Season plays a considerate role. For instance, the demand for air conditioners increases during summer time and decreases during winter period.
·         The price of substitute goods has its own demand on a product. Because, it is natural for people to sway towards alternate products which are low priced.
·         Anticipations of the customer regarding the future will also change the demand.
To manage fluctuating demand in a service business, it is imperative to have a clear understanding of demand patterns, why they wary, and the market segments that comprise demand at different points in time.
1.      Charting Demand Patterns:
First, the organization needs to chart the level of demand over relevant time periods. Organizations that have good computerized customer information systems can do this very accurately. The others may need to chart demand patterns more informally.
2.      Predictable Cycles:
In looking at the graphic representation of demand levels, is there a predictable cycle daily (variations occur by hours), weekly (variations occur by day), monthly (variations occur by the month), and/or yearly (variations occur according to months or seasons)?
If there is a predictable cycle, what are the underlying causes? This can help a service provider in dealing with the customers in a much better way.
3.      Random Demand Fluctuations:
Sometimes the patterns of demand appear to be random—there is no apparent predictable cycle. Yet even in this case, causes can often be identified. For example, day to-day changes in the weather may affect use of recreational, shopping, or entertainment facilities. Although the weather cannot be predicted far in advance, it may be possible to anticipate demand a day or two ahead. Health-related events also cannot be predicted. Accidents, heart attacks, and births all increase demand for hospital services, but the level of demand cannot generally be determined in advance. Natural disasters such as floods, fires, and hurricanes can dramatically increase the need for such services as insurance, telecommunications, and health care.
4.      Demand Patterns by Market Segment:
If an organization has detailed records on customer transactions, it may be able to disaggregate demand by market segment, revealing patterns within patterns. Or the analysis may reveal that demand from one segment is predictable while demand from another segment is relatively random.

IV.             Forecast
Forecasting is the estimation of the value of a variable (or set of variables) at some future point in time. In this note we will consider some methods for forecasting. A forecasting exercise is usually carried out in order to provide an aid to decision-making and in planning the future. Typically all such exercises work on the premise that if we can predict what the future will be like we can modify our behaviour now to be in a better position, than we otherwise would have been, when the future arrives. Applications for forecasting include:
  • inventory control/production planning - forecasting the demand for a product enables us to control the stock of raw materials and finished goods, plan the production schedule, etc
  • investment policy - forecasting financial information such as interest rates, exchange rates, share prices, the price of gold, etc. This is an area in which no one has yet developed a reliable (consistently accurate) forecasting technique (or at least if they have they haven't told anybody!)
  • economic policy - forecasting economic information such as the growth in the economy, unemployment, the inflation rate, etc is vital both to government and business in planning for the future.
Types of forecasting problems/methods
One way of classifying forecasting problems is to consider the timescale involved in the forecast i.e. how far forward into the future we are trying to forecast. Short, medium and long-term are the usual categories but the actual meaning of each will vary according to the situation that is being studied, e.g. in forecasting energy demand in order to construct power stations 5-10 years would be short-term and 50 years would be long-term, whilst in forecasting consumer demand in many business situations up to 6 months would be short-term and over a couple of years long-term. The table below shows the timescale associated with business decisions.
Timescale             Type of       Examples
                      decision

Short-term            Operating     Inventory control
Up to 3-6 months                    Production planning, distribution

Medium-term           Tactical      Leasing of plant and equipment
3-6 months - 2 years                Employment changes

Long-term             Strategic     Research and development
Above 2 years                       Acquisitions and mergers
                                    Product changes
The basic reason for the above classification is that different forecasting methods apply in each situation, e.g. a forecasting method that is appropriate for forecasting sales next month (a short-term forecast) would probably be an inappropriate method for forecasting sales in five years time (a long-term forecast). In particular note here that the use of numbers (data) to which quantitative techniques are applied typically varies from very high for short-term forecasting to very low for long-term forecasting when we are dealing with business situations.
Forecasting Method
a.      Qualitative Method
Methods of this type are primarily used in situations where there is judged to be no relevant past data (numbers) on which a forecast can be based and typically concern long-term forecasting. One approach of this kind is the Delphi technique.
b.      Regression Method
Suppose we have k independent variables X1, X2, ..., Xk then we can fit the regression line
Y = a + b1X1 + b2X2 + ... + bkXk
This extension to the basic linear regression technique is known as multiple regression. Plainly knowing the regression line enables us to forecast Y given values for the Xi i=1,2,...,k.
c.       Multiple Equation Method
Methods of this type are frequently used in economic modelling (econometrics) where there are many dependent variables that interact with each other via a series of equations, the form of which is given by economic theory. This is an important point. Economic theory gives us some insight into the basic structural relationships between variables. The precise numeric relationship between variables must often be deduced by examining data.
d.      Time Series Method
Methods of this type are concerned with a variable that changes with time and which can be said to depend only upon the current time and the previous values that it took (i.e. not dependent on any other variables or external factors). If Yt is the value of the variable at time t then the equation for Yt is
Yt = f(Yt-1, Yt-2, ..., Y0, t)
i.e. the value of the variable at time t is purely some function of its previous values and time, no other variables/factors are of relevance. The purpose of time series analysis is to discover the nature of the function f and hence allow us to forecast values for Yt.
Time series methods are especially good for short-term forecasting where, within reason, the past behaviour of a particular variable is a good indicator of its future behaviour, at least in the short-term.
e.       Moving Average
One, very simple, method for time series forecasting is to take a moving average (also known as weighted moving average).
The moving average (mt) over the last L periods ending in period t is calculated by taking the average of the values for the periods t-L+1, t-L+2, t-L+3, ..., t-1, t so that
mt = [Yt-L+1 + Yt-L+2 + Yt-L+3 + ... + Yt-1 + Yt]/L
To forecast using the moving average we say that the forecast for all periods beyond t is just mt (although we usually only forecast for one period ahead, updating the moving average as the actual observation for that period becomes available).



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